Settings

BSM Platform Settings

Configure your BSM platform settings and preferences

Platform Configuration

Configure basic platform settings and monitor system status

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Basic Settings

Platform Name

Platform URL

Support Email

Timezone

System Status

System Health

Operational

Database

Connected

Last Backup

2 hours ago

Ticket Management

Configure ticket management, SLA settings, and approval workflows

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Ticket Settings

Default Priority

Auto-Assignment

Enable automatic ticket assignmentRound-robin assignment

SLA Settings

Critical: hours

High: hours

Medium: hours

Approval Workflow

AI & Automation

Configure AI features, automation rules, and intelligent workflows

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AI Features

Ticket Classification

Enable AI-powered categorizationAuto-generate responsesSentiment analysis

AI Model

Confidence Threshold

LowHigh

Automation Rules

Auto-Escalation

Escalate overdue ticketsEscalate critical tickets

Auto-Resolution

Auto-close resolved ticketsAuto-assign based on keywords

Notification Rules

Send alerts for new ticketsSend alerts for escalations

Notifications

Configure email, SMS, and push notification settings

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Security & Access

Configure security settings, authentication, and access control

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Analytics & Reporting

Configure analytics, data collection, and reporting settings

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