Create and manage automated decision rules for ticket processing
AI-Powered Rules Engine
Enhanced with Google AI API integration
disconnected
Total Rules
3
Active Rules
3
Total Executions
135
Avg Success Rate
97.7%
AI Status
Offline
Rules (3)
High Priority Ticket Auto-Approval
Automatically approve high priority tickets from VIP customers
ActiveTicket ApprovalPriority: 1
3 conditions • 2 actionsExecuted 45 times
Security Issue Escalation
Automatically escalate security-related tickets to security team
ActiveEscalationPriority: 2
2 conditions • 2 actionsExecuted 12 times
Standard Service Request Approval
Auto-approve standard service requests under $500
ActiveTicket ApprovalPriority: 3
3 conditions • 2 actionsExecuted 78 times
Rule Details
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